Services
What I actually do
Eight things, and they divide roughly in half: looking after what you already have, and helping you decide about what you do not. Most people arrive needing one and end up talking about two.
Looking after what you have
Managed IT Support
A flat monthly arrangement for an organization that would rather not think about any of this. No ticket queue and no tiers — the person who answers already knows what you have.
PC Support
Call when something is wrong, and that is the whole arrangement. No contract, no monthly fee. One computer or a small office, a business or a household.
Security
Backups that actually restore, who can reach what, equipment that still gets updates, and a plan for the morning something has already happened. The one place I will tell you to spend money.
Networking
Switches, firewalls, cabling, and the wireless everyone notices only when it fails. Usually a network that grew one device at a time and was never tidied.
Deciding about what you do not
IT Consulting
A second opinion from somebody with nothing to sell you. Whether to replace it, whether the quote is fair, and what it all looks like in three years.
Microsoft 365
You almost certainly already have it. The question is whether what you pay for matches what you use, and whether the parts that protect you were ever switched on.
Web Services
Sites that load, say plainly what you do, and belong to you — domain, hosting and password in your name from the start rather than at the end.
AI Training
What these tools genuinely do, where they will quietly embarrass you, and when the honest answer is not to bother. Taught by somebody who has watched a few of these arrive.
Why these are eight things and not one
Because you are not buying a category. You are buying whichever of these you actually need, and it is usually one or two of them rather than the set.
Somebody whose only problem is a conference room with no signal does not need a monthly arrangement. Somebody paying for licenses nobody uses does not need a network survey. Rolling all of this into a single package called managed services would be tidier to sell and considerably less honest, because it would mean charging everybody for the parts that do not apply to them.
And they do overlap, because the underlying work is the same work. If you come for one and the real problem turns out to be another, I will say so.
Not sure which of these fits?
Describe the problem in whatever words you have for it. Working out which of the eight it belongs to is my job, not yours, and the first conversation is free.